Managing Signature Service
Customer loyalty is consistently listed as one of the top concerns of CEOs. Service managers struggle to develop and maintain required performance levels of personnel. In order to develop and maintain a team of highly effective service providers, managers must model positive client service skills constantly. Service excellence is an opportunity for organizations to retain customers.
Managing Signature Service is an empowering program that enables your managers to delegate with confidence and rely on staff members to improve the department's performance. Thereby, employees feel a greater sense of empowerment and involvement in their efforts to improve customer satisfaction.
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Who Should Attend |
Highlights |
- Call Center Managers
- Front Line Service Managers
- Sales and Marketing Managers
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- Illustrates the critical role service managers play in creating a positive customer experience through coaching and supporting the development of their team of service providers
- Participants set goals for implementing change in their workplace, and develop strategies that will overcome obstacles
- Customers, employees, and alliances benefit from the improved interaction with service providers, thereby gaining your organization will gain a competitive advantage in loyalty, retention, and management of services
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For more in-depth information on this program, please contact us at 800.647.6164 (USA/Canada) or 610.647.6161 (Internationally). |
