Customer Relationship Inventory
Professional sales people must be adept at building comfort and trust with the customer, understanding the issues and determining the real needs, and developing solutions that solve a particular problem.
The Customer Relationship Inventory is an insightful assessment tool that measures a salesperson's skill levels in terms of relating, discovering, advocating, and supporting, as perceived by the people he or she serves. Participants receive useful feedback and development planning based on their customers' perspective.
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Who Should Attend |
Highlights |
- Sales Professionals
- Sales Managers
- Business Unit Managers
- Human Resource Professionals
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- Receive "live" results from customers,
which are translated into personal feedback and competency
development planning, and can be utilized as a basis for
coaching sales strategies
- Discover opportunities for new products and services through organization-wide research of all sales people and their customers' requirements
- Increase a salesperson's motivation to improve selling behaviors, and focus positive activities in areas of perceived developmental needs
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For more in-depth information on this program, please contact us at 800.647.6164 (USA/Canada) or 610.647.6161 (Internationally). |
