Consulting With Clients
In a marketplace that is continually evolving, consulting skills help technical, sales, and service people meet the needs of customers by providing solutions rather than mere product knowledge. They learn to separate the "noise" of a project from what is truly critical to its success. Research shows that what many technical experts really need are consulting skills and tools. The right consulting process allows your people to translate any business challenge - whether it concerns an external or an internal customer - into a workable solution.
Consulting with Clients is a research-based program that will transform how your technical, sales, and service providers create value for your customers. Participants will move from providing technical solutions to offering business solutions, with the goal of providing additional value and earning future business. The program helps participants develop the business knowledge, relationship-building skills, and customer-focused approach that are needed to integrate a consultative problem-solving value creation process into your organization's culture.
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Who Should Attend |
Highlights |
- Technical Personnel
- Technical Sales Representatives
- Service Personnel
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- Learn to identify tasks and results
that are truly critical to the success of a project
- Transform from technology sales and service support to value sales and service creation
- Focus on developing business knowledge, and customer-focused solutions
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For more in-depth information on this program, please contact us at 800.647.6164 (USA/Canada) or 610.647.6161 (Internationally). |
