Inbound Sales Excellence
The business world has shifted dramatically, as well as the world within the call center. Technology has driven the demand for just in time knowledge distribution, through the utilization of corporate websites and self-help knowledge centers. However, technology has driven up the competencies needed by today's customer service representative.
Inbound Sales Excellence (ISE) is a compelling customer-service/sales program that will dramatically improve the relationships between your business and your customers. Participants will learn how to clearly communicate their competencies and establish credibility with clients, while learning the skills necessary to develop better relationships with your clients.
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Who Should Attend |
Highlights |
- Customer Service Representatives
- Call Center Managers
- Sales Team Support Personnel
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- Learn to understand the customer's perspective in the buying process, and how to develop customer loyalty
- Develop a process to end calls in a way that fosters customer loyalty
- Build confidence in closing sales, including up-selling through a discovery process
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For more in-depth information on this program, please contact us at 800.647.6164 (USA/Canada) or 610.647.6161 (Internationally). |
