The Consultative Process
Today's business environment requires better products, customer service, and leadership to develop complex business solutions. Technology plays a central role to the development of these solutions. By having your technology personnel develop consultative skills to help your customers find solutions, your technology professionals become a real source of competitive advantage.
The Consultative Process introduces a problem-solving mindset and develops an effective process for consulting with both internal and external clients. It is targeted at helping technical professionals become comforable in their role as consultants, and assists them in generating greater alignment ansd commitmentwith customers by using a win-win problem-solving approach.
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Who Should Attend |
Highlights |
- Technical Professionals
- Product and Program Managers
- Technical Service Providers
- Sales Professionals
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- Address the four "Nos" that can mean the difference between a successful relationship and an unproductive interaction
- Teaches participants a process for increasing consulting competence
- Explains the four phases of the consultative process and the obstacles that accompany each phase
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For more in-depth information on this program, please contact us at 800.647.6164 (USA/Canada) or 610.647.6161 (Internationally). |
